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HOW CAN WE HELP?
GENERAL HELP
About Tour Repubuic
Tour Republic is a digital marketplace intended to help Cuban entrepreneurs grown their private travel businesses. On Tour Republic’s website, Cuban entrepreneurs can access a platform to promote their businesses, manage bookings, and connect directly with travelers. We also help travelers who will be visit Cuba explore, book, and rate the experiences offered by Cuban entrepreneurs. In a nutshell, Tour Republic is a new way to know Cuba by the hand of its own people.
Why should I use Tour Republic?
If you are a Cuban entrepreneur, Tour Republic will provide you an unprecedented level of promotion for your services, a secure payment method that guarantees the full payment for your activity in case of no-shows or late cancellations, support to register your activities and increase booking requests, and a community of real clients who may become your best brand ambassadors.
If you are a traveler, in Tour Republic you will access the only one-stop shop you need to visit to find and book the best do in Cuba by using a safe payment method that guarantees the service or your money back.
How can I contact Tour Republic?
You can contact our customer service representatives by writing an email to support@tourepublic.com. You may also send us a message through the contact form in our contact page. We will answer your questions as soon as possible.
Sign Up
To sign up you need to fill out the website registration form with your name and email, or sign up using your Facebook or Google account. You must select if you are registering as a Local or a Traveler.
You can send an email to support@tourepublic.com requesting to cancel your account and providing the following information:
- Your username
- Published experiences
The cancellation may take up to 48 hours to be effective.
Can Tour Republic deactivate my account?
Yes, if you violate our Terms and Conditions Tour Republic may deactivate your account. Please, read our Terms and Conditions for more details.
Managing my profile
How do I edit my profile photo?
First, log in using your credentials. Then, go to My Account, on the top right of any page, click on Edit Profile and apply any necessary change.
What are profile verifications?
Verifications are Tour Republic’s attempts to verify the identity of a local or a traveler by email, phone, social media or face-to-face contact.
At certain point we may ask you to provide your email, phone number, or a link to any of your social media accounts to verify your identity. If you are a local, our representative in Cuba may also attempt to arrange a meeting with you to ask you about any issue regarding your identity and your experiences.
Who can see my public profile?
Any user who visits Tour Republic, registered or not, can see your public profile.
Security and Password
Why to keep communication and transactions on Tour Republic?
Users registered in Tour Republic must keep communications and transactions on our platform to ensure quality and safety for both parts, locals and travelers.
What methods does Tour Republic use to verify locals’ details?
Tour Republic may use indistinctly face-to-face interviews, emails, phone calls and reviews of social media profiles to verify a local’s identity and their experiences.
Does Tour Republic investigate the locals?
Tour Republic may undertake additional procedures to verify the identity or background of a local by personal meetings, email, phone or social media. Also, reviews of previous clients may help us verify a local’s identity or background.
However, we cannot confirm or endorse any user’s purposed identity.
Once you have an account in Tour Republic, you may change your personal information any time you need. First, log in using your credentials. Then, go to My Account, on the top right of any page, click on Edit Profile and apply any necessary change. The system will accept the changes immediately and you will start receiving Tour Republic’s communications to your new email.
First, log in using your credentials. Then, go to My Account, on the top right of any page, click on Edit Profile. Once there, go to the bottom of the page where it says Change Password.
Immediately after the change, you will receive an email with the new log in credentials.
I forgot my password. What do I do?
Tour Republic may undertake additional procedures to verify the identity or background of a local by personal meetings, email, phone or social media. Also, reviews of previous clients may help us verify a local’s identity or background. However, we cannot confirm or endorse any user’s purposed identity.