HOW CAN WE HELP?

Yes, the displayed price is the final price you will pay, including service fees, commissions or any other applicable fees.

Once your booking request is confirmed, we will charge you the applicable price.

However, we don’t immediately send the money to the local. Instead, we hold the transaction for up to 24 hours after the experience has taken place to verify that everything went according to the booking schedule and itinerary.

You submit your billing information when requesting the experience in Tour Republic’s website.

You will be charge when the local confirms your booking request.

You won’t be charged unless your booking request is confirmed.

A Booking Number is a number that Tour Republic provides you once your booking is confirmed. You must preserve and give it to the local just before performing the experience. Giving this number to the local is of the upmost importance because it will confirm that the experience took place and the local may collect the payment.

You may pay using your credit card or through PayPal. Please, notice that you don’t need to create a PayPal account to pay for your requested experience. If you have any issue while paying, please send us a message to support@tourepublic.com providing the following:

• Title of the experience you are interested in
• Description of the issue or question you have

You must pay in American dollars.

Our payment system guarantees the safety of the transaction. We will take care of the money issues so you can relax and enjoy your vacation. Our safe booking system guarantees the realization of the experience you requested or your money back!

You do not have to give the local more money that what you already paid. Tips are completely voluntary. If the local asks you for more money, simply say no and notify us to support@tourepublic.com providing the following:

• Local’s name
• Title of the experience
• Booking date
• Description of the issue

Our Cancellation Policy is a set of guidelines to request and process cancellations of listed experiences in Tour Republic. Please, read our Cancellation Policy for more details.

You may cancel an experience with a complete refund if you do so 14 calendar days before the booking date.

However, please notice that confirmed bookings may affect the local’s business since he/she already reserved a date for you, probably declining requests from other travelers.

That’s why we strongly encourage you to discuss other options with the local through our messaging system.

Please, notice that if you decide to cancel the confirmed experience within 14 calendar days from the booking date, you may not receive a refund. Please, read our Cancellation Policy for more details.

Yes, you can. Send us an email to support@tourepublic.com providing the following:

• Title of the booked experience
• Local’s name
• Booking date
• New requested booking date

We will cancel your previous order and make a new one for you. No extra charges will be made if you are interested in the same experience.

To cancel your booking request, please send us a message to support@tourepublic.com providing the title of the experience you want to cancel.

If a local cancels a confirmed experience, you be notified immediately by email. Since we understand how this unexpected cancellation may affect your travel plans, we may penalize the local in order to prevent this behavior again.

Tour Republic may attempt to please you offering similar experiences with other locals. However, you have no obligation to book the suggested activity. In any case, you are more than welcome to explore Tour Republic and find another experience that meets your expectations.

If you do not wish to book another experience, we will process a full refund within 5-7 business days from the cancellation date. Please, read our Cancellation Policy for more details.

You may get a refund if you cancel your booked experience 14 calendars days before the booking date or if you suffer a Travel Issue. A Travel Issue means any of the following:

• No-show: the local failed to arrive within 20 minutes of the scheduled start time for the experience.
• The description of the experience is materially inaccurate regarding the real duration, itinerary, or physical location.
• The experience depended on certain weather conditions that were not met and prevented the experience from taking place on the booking date.

If you suffered a Travel Issue, please reported it to support@tourepublic.com within 24 hours from the day the experience took place. In your report, please provide the following:

• Title of the experience
• Booking date
• Description of the experienced issue

For more details, please read our Refund Policy.

You can get in touch with the local through our message system and send him as many messages as you need. We will function as a bridge between the traveler and the local to ensure the quality and safety of the communication and the transaction.

The profile picture of the local will help you recognize him/her. The local will be also able to recognize you if you include a profile picture in your profile.

Additionally, you may use our messaging system to communicate with the local and ask him/her for more details that will help you identify him-her.

If the local doesn’t show up, you must notify Tour Republic as soon as you can. Your money will be fully refunded.

You are more than welcome to send us an email to support@tourepublic.com and we will help you solve the experienced issue. Please, provide the following:

• Title of the experience
• Booking date
• Description of the experienced issue

Please, do it within 24 hours from the day the experience took place so you could be entitled to a refund, if applicable.

Due to the requirements for a particular experience, you may participate with other travelers. In no way should this affect the quality of the activity and even in some cases you may end up having more fun, like in dance classes. However, sometimes you might end up enjoying an experience all by yourself. It all depends on the experience requirements, the booking date and the number of booking requests for a particular date.

If you are in search of helpful tips for traveling to Cuba, you are welcome to surf our blog, where you will find everything you need to know to plan a memorable trip to Cuba.

After you enjoyed the experience, we encourage you to write a review about it to help other travelers decide what to do on their Cuba vacations.

To leave a review, first log in using your credentials. Then, go to My Account, on the top right of any page, and click on Bookings. Then go to Reviews and select the experience you want to review.

Travelers may review the experience they have attended. Published reviews must be true, clear and useful for Tour Republic and the users. Travelers may not be obliged or coerced to give opinions in a specific sense. If this occurs, please report it by sending an e-mail to support@tourepublic.com providing the following:

• Title of the experience
• Booking date
• Description of the experienced issue

Please, notice that reviews will not be removed or edited unless there are clear violations to our Terms and Conditions.

Starts are the rating system Tour Republic uses to validate an experience, 5 stars being the maximum and 1, the minimum.

You are free to set whatever price you think it’s fair and you can even change it whenever you want. For reference, you may benchmark the price that other Cuban entrepreneurs are putting to experiences similar to yours. However, the only rule you will surely want to follow is that the price you set must anticipate profits, after all costs are deducted.

When creating an experience, you may use the provided calculator to know exactly how much the traveler will pay and how much you will receive for a certain price.

Still with questions? We can help! Just shoot us a message to support@tourepublic.com and we will get back to you as soon as possible.

The minimum price you may set for an experience is 10 CUC.

There is no restriction on how much you can charge for your experience. However, in certain cases we may advise about a recommended price if we feel your actual price is too high.

You may set a price per person or a flat rate (price per experience, not matter how many clients participates). There is no better type of price. It all depends on what you feel it’s fair for your particular experience.

If you have any question, please write us to support@tourepublic.com and let us help you.

Yes, you can change your price whenever you want.

Yes, you must provide photos for your experience. They may be snapshots of moments during your experience or with real clients.

However, if you don’t have photos at the moment, we may provide photos related to your experience for free. Please, let us know by writing an email to support@tourepublic.com.

Please, remember that the photos you provide must comply with our copyright guidelines. That is, to not infringe copyright from third parties and recognize the intellectual and industrial property rights of Tour Republic over the provided images. For more details, please read the section User Content Policy in our Terms and Conditions.

No, they don’t need to be “professional” photos. However, we recommend you to use photos larger than 800 x 600 pixels.

That would be ideal!

To replace the photos of your experience, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Go to Published, select the experience you want to edit and replace the photos.

When creating an experience, you will be able to set the days and times you are available.

Instant Booking is a pre-scheduled date and time when you will be available for sure. It means that any booking request for such date will be automatically confirmed. Instant Booking is an optional feature that you may use or not, but, if you do, please, select the dates and times you are very sure of.

To see your experiences, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences to find the Published option on the left menu. Once there, you may click on the button View to check how other users see your experience.

Alternatively, you may look for your category on the homepage and browse through the search results until finding your experience.

To edit your experiences, first, log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences to find the Published option on the left menu. Once there, you may click on the button Edit to apply any change to your experience.

To turn off, deactivate or simply delete your experience, please let us know by writing an email to support@tourepublic.com providing the title of the experience you want to deactivate.

When a traveler request to book your experience, you will receive an automated email with the booking details, including the title of the requested experience, the booking date and time, number of guests, and how much would you receive.

You will be prompted to confirm or decline the booking request in less than 48 hours.

You must confirm or decline the booking request in less than 48 hours.

Of course you do! However, please remember that repeatedly declining booking requests may affect your rankings and reviews in Tour Republic.

A booking request expires in 48 hours. If you fail to respond to a request, it will be considered as if you decline the booking request. Please remember that repeatedly failing to respond or declining booking requests may affect your rankings and reviews in Tour Republic.

First, log in using your credentials. Then, go to My Account, on the top right of any page, click on Inbox. From there you can send direct messages to travelers as much as you need.

To ensure the safety and quality of the transaction, Tour Republic must function as a bridge between the local and the traveler. Even though we cannot facilitate direct phone calls and emails, you can message the traveler through our communication system as much as you need.

You must report it to Tour Republic immediately so we can deal with the issue in no time. Please, send us an email with a detailed explanation and, ideally, a copy of the inappropriate message to support@tourepublic.com.

• Traveler’s name
• Title of the experience
• Booking date
• Copy of the inappropriate message

You can ask any question you have about the experience through our messaging system. We work as a bridge between locals and travelers to facilitate a more effective communication.

The profile picture of the traveler will help you recognize him/her. The traveler will be also able to recognize you if you include a profile picture in your profile.

Additionally, you may use our messaging system to communicate with the traveler and ask him/her for more details that will help you identify him-her.

If the traveler was absent the day when the experience should have taken place, please let us know immediately by writing an email to support@tourepublic.com, providing the following:

• Title of the experience
• Booking date
• Traveler’s name and additional details you know about the traveler

If something wrong happened during the experience, please send us an email to support@tourepublic.com providing the following:

• Title of the experience
• Booking date
• Name of affected travelers
• Description of experienced issue

Please, do it within 24 hours from the day the experience took place so we can deal timely with the issue.

Tour Republic takes cancellations of confirmed bookings as a serious issue since it can considerably affect a traveler’s vacation plan and cause harm to our service credibility.

You are authorized to cancel a confirmed experience if causes of force-majeure arise or if your minimum participation requisite is not reached. Please, send an e-mail to support@tourepublic.com and expecting confirmation from us.

Please, remember that unjustified cancellations may cause you some penalties at our discretion, including a cancellation fee, automated reviews, blocked calendar, or even account suspension. Please, read more about this in our Cancellation Policy statement in our Terms and Conditions.

A traveler may cancel an experience 14 calendar days before the booking date. In such case, the traveler will receive a full refund.

However, if the traveler request to cancel an experience within 14 calendar days from the booking date, there will be no refund and you will receive the full payment for your activity.

There are circumstances that may qualify a traveler for a full refund. Such circumstances are called Travel Issues and may be any of the following:

• No-show: if you failed to arrive within 20 minutes of the scheduled start time for the booked experience.
• The description of your experience is materially inaccurate regarding the real duration, itinerary, or physical location.
• The experience depended on certain weather conditions that were not met and prevented the experience from taking place on the booking date.

The traveler will have up to 24 hours from the booking date to report any Travel Issue to Tour Republic. For more details, please read the Refund Policy section in our Terms and Conditions.

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When creating an experience, you may use the provided calculator to know exactly how much the traveler will pay and how much you will receive for a certain price.

You will receive your payment within 24 to 48 hours from the booking date.

Please, get in touch with our support team at support@tourepublic.com to get the updated information on our commissions.

A Booking Number is a numerical code that each traveler receives when booking an experience. It constitutes the only evidence that Tour Republic will accept as confirmation that the experience has taken place. Please, ask for the Booking Number to each traveler who participates in your experience when you personally meet him/her. You must not ask for the Booking Number before the booking date.

Remember that you must submit the Booking Number after the experience has taken place.

To do this, first you need to log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Once there, go to Booked and select the experience you want to submit the Booking Number for. You will immediately see the field to submit the Booking Number.

Alternatively, you may send the Booking Number to support@tourepublic.com and provide the following information:

• Title of the experience
• Booking date
• Name of the participant travelers
• Booking Number

To check the sales history of your experiences, first you need to log in using your credentials. Then, go to My Account, on the top right of any page, and click on My Experiences. Once there, go to Payment History where you can track your past sales.

Our payment system is the most secure for you since it will help you get rid of no-shows and late cancellations that affect your time and income. We guarantee the full payment for your activity in case of no-shows or late cancellations.