HOW CAN WE HELP?

Yes, the displayed price is the final price you will pay, including service fees, commissions or any other applicable fees.

Once your booking request is confirmed, we will charge you the applicable price.

However, we don’t immediately send the money to the local. Instead, we hold the transaction for up to 24 hours after the experience has taken place to verify that everything went according to the booking schedule and itinerary.

You submit your billing information when requesting the experience in Tour Republic’s website.

You will be charge when the local confirms your booking request.

You won’t be charged unless your booking request is confirmed.

A Booking Number is a number that Tour Republic provides you once your booking is confirmed. You must preserve and give it to the local just before performing the experience. Giving this number to the local is of the upmost importance because it will confirm that the experience took place and the local may collect the payment.

You may pay using your credit card or through PayPal. Please, notice that you don’t need to create a PayPal account to pay for your requested experience. If you have any issue while paying, please send us a message to support@tourepublic.com providing the following:

• Title of the experience you are interested in
• Description of the issue or question you have

You must pay in American dollars.

Our payment system guarantees the safety of the transaction. We will take care of the money issues so you can relax and enjoy your vacation. Our safe booking system guarantees the realization of the experience you requested or your money back!

You do not have to give the local more money that what you already paid. Tips are completely voluntary. If the local asks you for more money, simply say no and notify us to support@tourepublic.com providing the following:

• Local’s name
• Title of the experience
• Booking date
• Description of the issue

Our Cancellation Policy is a set of guidelines to request and process cancellations of listed experiences in Tour Republic. Please, read our Cancellation Policy for more details.

You may cancel an experience with a complete refund if you do so 14 calendar days before the booking date.

However, please notice that confirmed bookings may affect the local’s business since he/she already reserved a date for you, probably declining requests from other travelers.

That’s why we strongly encourage you to discuss other options with the local through our messaging system.

Please, notice that if you decide to cancel the confirmed experience within 14 calendar days from the booking date, you may not receive a refund. Please, read our Cancellation Policy for more details.

Yes, you can. Send us an email to support@tourepublic.com providing the following:

• Title of the booked experience
• Local’s name
• Booking date
• New requested booking date

We will cancel your previous order and make a new one for you. No extra charges will be made if you are interested in the same experience.

To cancel your booking request, please send us a message to support@tourepublic.com providing the title of the experience you want to cancel.

If a local cancels a confirmed experience, you be notified immediately by email. Since we understand how this unexpected cancellation may affect your travel plans, we may penalize the local in order to prevent this behavior again.

Tour Republic may attempt to please you offering similar experiences with other locals. However, you have no obligation to book the suggested activity. In any case, you are more than welcome to explore Tour Republic and find another experience that meets your expectations.

If you do not wish to book another experience, we will process a full refund within 5-7 business days from the cancellation date. Please, read our Cancellation Policy for more details.

You may get a refund if you cancel your booked experience 14 calendars days before the booking date or if you suffer a Travel Issue. A Travel Issue means any of the following:

• No-show: the local failed to arrive within 20 minutes of the scheduled start time for the experience.
• The description of the experience is materially inaccurate regarding the real duration, itinerary, or physical location.
• The experience depended on certain weather conditions that were not met and prevented the experience from taking place on the booking date.

If you suffered a Travel Issue, please reported it to support@tourepublic.com within 24 hours from the day the experience took place. In your report, please provide the following:

• Title of the experience
• Booking date
• Description of the experienced issue

For more details, please read our Refund Policy.

You can get in touch with the local through our message system and send him as many messages as you need. We will function as a bridge between the traveler and the local to ensure the quality and safety of the communication and the transaction.

The profile picture of the local will help you recognize him/her. The local will be also able to recognize you if you include a profile picture in your profile.

Additionally, you may use our messaging system to communicate with the local and ask him/her for more details that will help you identify him-her.

If the local doesn’t show up, you must notify Tour Republic as soon as you can. Your money will be fully refunded.

You are more than welcome to send us an email to support@tourepublic.com and we will help you solve the experienced issue. Please, provide the following:

• Title of the experience
• Booking date
• Description of the experienced issue

Please, do it within 24 hours from the day the experience took place so you could be entitled to a refund, if applicable.

Due to the requirements for a particular experience, you may participate with other travelers. In no way should this affect the quality of the activity and even in some cases you may end up having more fun, like in dance classes. However, sometimes you might end up enjoying an experience all by yourself. It all depends on the experience requirements, the booking date and the number of booking requests for a particular date.

If you are in search of helpful tips for traveling to Cuba, you are welcome to surf our blog, where you will find everything you need to know to plan a memorable trip to Cuba.

After you enjoyed the experience, we encourage you to write a review about it to help other travelers decide what to do on their Cuba vacations.

To leave a review, first log in using your credentials. Then, go to My Account, on the top right of any page, and click on Bookings. Then go to Reviews and select the experience you want to review.

Travelers may review the experience they have attended. Published reviews must be true, clear and useful for Tour Republic and the users. Travelers may not be obliged or coerced to give opinions in a specific sense. If this occurs, please report it by sending an e-mail to support@tourepublic.com providing the following:

• Title of the experience
• Booking date
• Description of the experienced issue

Please, notice that reviews will not be removed or edited unless there are clear violations to our Terms and Conditions.

Starts are the rating system Tour Republic uses to validate an experience, 5 stars being the maximum and 1, the minimum.